Return & Exchange Policy

Effective Date: November 4, 2025

We value your satisfaction and strive to deliver only the best quality products. Please read our return and exchange guidelines carefully.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product is defective or damaged.

  • The defect or damage is recorded on video during package opening.

  • The issue is reported within 4 days of delivery.

2. Conditions

  • The product must be unused, unwashed, and in its original packaging with all tags intact.

  • No exchange or return will be accepted for reasons like size mismatch, dislike of color, or change of mind.

  • Custom-stitched or altered products are non-returnable.

3. Return Process

  1. Record a clear unboxing video showing the defect.

  2. Contact us within 4 days of delivery via WhatsApp, call, or email.

  3. Our team will review and approve the return if it meets the criteria.

  4. Once approved, the product must be shipped back within 3 working days.

4. Refunds

  • Refunds will be processed after we receive and inspect the returned product.

  • Refunds are initiated to the original payment method within 7–10 business days.

  • In case of COD orders, refunds will be issued via bank transfer.

5. Exchanges

We currently do not offer exchanges unless the product received is defective. No exchange for size, color, or preference issues.

6. Contact

For any return-related queries, reach out to:
Naman Fashion
📞 8839208112
✉️ info@namanfashion.com
📍 Pakhanjore & Golbazar, Kapsi, Chhattisgarh